• Customers • The Company • Frontline Agents • The Leadership Team • EVERYONE
Who Wins When Companies Transform to Digital Customer Service?
Customers
The Company
Frontline Agents
The Leadership Team
EVERYONE!
How Can This Book HelpYou?
The authors share why this book was written, the truth behind the biggest myth about Digital Customer Service, and how it can help your organization too.
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Preview Chapter 1 of Digital Customer Service
Start your journey here to create seamless, 5-star customer experiences that meet your customers where they are: OnScreen.
Author, The Convenience Revolution and I’ll Be Back
This book explains the “why” and “how” of Digital Customer Service wrapped in a creative, fun-to-read narrative.
Nick Mehta
Co-Author, Customer Success and CEO, Gainsight
Digital Customer Service is a must-read that clearly defines how Service can and must be delivered going forward.
Matt Dixon
Co-Author, The Effortless Experience and The Challenger Sale
This book offers a compelling and pragmatic blueprint for how companies can create an effortless experience in today's digital world.
Authors
Dan Michaeli
CEO and Co-Founder of Glia, the New York-based technology company that has become an industry leader in Digital Customer Service.
The Glia platform helps businesses reinvent how they support customers in a digital world. He is an award-winning speaker who has been a contributor to numerous publications including Forbes.
Rick DeLisi
Has been researching customer service and customer experience for the past two decades. He is the co-author of the best-selling book The Effortless Experience, and has written several pieces published in the Harvard Business Review.
Prior to working in customer service he was a journalist, winning four Associated Press awards for outstanding feature reporting.
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