Author, The Convenience Revolution
and I’ll Be Back
This book explains the “why” and “how” of Digital Customer Service wrapped in a creative, fun-to-read narrative.
Co-Author, Customer Success
and CEO, Gainsight
Digital Customer Service is a must-read that clearly defines how Service can and must be delivered going forward.
Co-Author, The Effortless Experience
and The Challenger Sale
This book offers a compelling and pragmatic blueprint for how companies can create an effortless experience in today's digital world.