Author, The Convenience Revolution and I’ll Be Back
This book explains the “why” and “how” of Digital Customer Service wrapped in a creative, fun-to-read narrative.
Co-Author, Customer Success and CEO, Gainsight
Digital Customer Service is a must-read that clearly defines how Service can and must be delivered going forward.
Co-Author, The Effortless Experience and The Challenger Sale
This book offers a compelling and pragmatic blueprint for how companies can create an effortless experience in today's digital world.
CEO and Co-Founder of Glia, the New York-based technology company that has become an industry leader in Digital Customer Service.
The Glia platform helps businesses reinvent how they support customers in a digital world. He is an award-winning speaker who has been a contributor to numerous publications including Forbes.
Has been researching customer service and customer experience for the past two decades. He is the co-author of the best-selling book The Effortless Experience, and has written several pieces published in the Harvard Business Review.
Prior to working in customer service he was a journalist, winning four Associated Press awards for outstanding feature reporting.
Order Your Copy of the Digital Customer Service Book Now!