What Does it Take to Create a 5-Star Experience With Today's Customers?

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Digital Customer Service Books

Who Wins When Companies Transform to DCS?

Customers
The Company
Frontline Agents
The Leadership Team
EVERYONE

Who Wins When Companies
Transform to Digital Customer Service?

Digital Customer Service Book Star
Customers
Digital Customer Service Book Star
The
Company
Digital Customer Service Book Star
Frontline
Agents
Digital Customer Service Book Star
The Leadership Team
Digital Customer Service Book Star
EVERYONE!

Order Now

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Preview Chapter 1 of
Digital Customer Service

Start your journey here to create seamless, 5-star customer experiences that meet your customers where they are: OnScreen.
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DCS Book Back
Shep Hyken
Author, The Convenience Revolution
and I’ll Be Back
Nick Mehta
Co-Author, Customer Success
and CEO, Gainsight
Matt Dixon
Co-Author, The Effortless Experience
and The Challenger Sale

Authors

Dan Michaeli

CEO and Co-Founder of Glia, the New York-based technology company that has become an industry leader in Digital Customer Service.

The Glia platform helps businesses reinvent how they support customers in a digital world. He is an award-winning speaker who has been a contributor to numerous publications including Forbes.

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Author Dan Michaeli
Author Rick DeLisi
Rick DeLisi

Has been researching customer service and customer experience for the past two decades. He is the co-author of the best-selling book The Effortless Experience, and has written several pieces published in the Harvard Business Review.

Prior to working in customer service he was a journalist, winning four Associated Press awards for outstanding feature reporting.

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